Celebrity CruiseCare Vacation Protection
Celebrity wants this to be the best vacation of your life. So to make sure you have nothing to think about except having a good time, the following CruiseCare package of benefits if offered:
We want this to be the best vacation of your life. So to make sure you have nothing to think about except having a good time, we offer the CruiseCare package of benefits:
With the CruiseCare Cancellation Penalty Waiver, if your plans go awry and you cancel - or interrupt - your cruise vacation (for specified reasons), Celebrity Cruises will waive the non-refundable cancellation provision of your cruise ticket contract and pay you IN CASH the value of the unused portion of your prepaid cruise vacation.
In addition, should you or your traveling companion need to cancel for "any other reason", you may be eligible for CRUISE CREDITS - up to 75% of the non-refundable, prepaid cruise vacation cost.
For additional details, please click here.
Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used.
Brought to you by Celebrity Cruises.
*For NY residents, the CruiseCare Cancellation Penalty Waiver program is underwritten by Stonebridge Casualty Insurance Company.
CruiseCare Travel Insurance provides cancellation and interruption protection for independently booked air, as well as coverages to protect you during your covered Trip, as follows:
Trip Cancellation for Independently Booked Air
Up to Total Original Airfare Cost.
Trip Interruption for Independently Booked Air
Up to 150% of Total Original Airfare Cost.
Trip Delay up to $500
If you miss the departure of your trip due to carrier-caused delays or other covered reasons, the plan reimburses you for additional accommodations, meals and "catch-up" transportation expenses.
If your baggage or personal property is lost, stolen, or damaged, the plan will cover up to $1,500. If your bags are delayed or misdirected for more than 24 hours, the plan will reimburse you up to $500 for the purchase of necessary personal items.
Medical Expenses up to $10,000
Should you become injured or sick during your vacation, the plan will reimburse you for necessary medical expenses for up to one year from the date of your accident or illness. This coverage is especially important, as Medicare and many private vacation protection policies generally do not cover you outside of the U.S. or Canada, and many HMOs do not cover you outside their provider area.
Emergency Evacuation up to $25,000
In the event that a covered illness or injury requires air or ground transportation to a specialized facility or to return home, the plan provides for covered medical services and supplies (coordinated by our 24-hour Assistance provider, to help ensure your safe transport).
For additional details, please click here.
Underwritten by Stonebridge Casualty Insurance Company, Columbus, Ohio under policy number(s): MZ0911036H0000A or MZ0911008H0000A.
24-Hour Worldwide Emergency Assistance
CruiseCare Worldwide Emergency Assistance provides 24-hour assistance services, including; pre-trip health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; medical consultation and monitoring; emergency legal assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance.
Provided by On Call International.
While this is not a complete description - a full plan description detailing the terms, conditions and exclusions will be sent to you - we have highlighted just a few of the plan benefits. If you have any questions, or would like to request a copy of the plan description, please call our plan administrator, BerkelyCare, at 1-800-797-4516 or 516-342-2720. (Please use this number for CruiseCare inquiries only. Reservation details are not available via this phone number.) The CruiseCare Vacation Protection is provided in addition to other applicable indemnity or insurance programs, where permitted by law and shall apply only after benefits have been paid.
This program was designed for Royal Caribbean International guests by BerkelyCareSM. IN CALIFORNIA: BerkelyCareSM is a service mark of Aon Direct Insurance Administrators, CA Insurance License # 0795465. IN ALL OTHER STATES: BerkelyCareSM is a division of Affinity Insurance Services, Inc. in all states other than CA, except: AIS Affinity Insurance Agency, Inc. in MN and OK and AIS Affinity Insurance Agency in NH and NY.
Carrier and Form Number Information: The CruiseCare Vacation Protection is underwritten by Stonebridge Casualty Insurance Company, Columbus, Ohio; NAIC # 10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, CT, HI, NE, NH, PA, TN, and TX ,Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA, and WY, Policy Form #'s TAHC5100IPS and TAHC5200IPS.
If you are a resident of one of the following states (IL, IN, KS, LA, OH, OR, VT, WA, or WY), your plan is provided on an individual form. You can request a copy of your policy by calling BerkelyCare at 1-800-453-4090